Before the nitty Gritty T’s & C’s below- We Techii are a small family & friends run company with just 3 full time staff. We pride ourselves on honesty and excellence and we ask that you honestly test your device prior to sending it to us like we will honestly test it when it arrives. This way, everybody knows what to expect and everybody is happy. We hate unhappy customers who feel they are being cheated when we discover a fault they are unaware of (rare but it has sadly happened), but at the same time- we cannot simply pay more for a device and sell it as a loss due to that, nor can we afford to swallow up the costs as a small business that your order has cost us so far in terms of postages and commissions per sale etc- so please read what we have written below so you can be equipped and informed.

Unlike many recyclers, we want you to know why and when a revision will take place so you can try elsewhere if you think you can find a better price. We will not lure you in with shiny high £££ signs and then revise the price down to very little. Like buying a second hand car- one that has failed the MOT with bald tyres is worth £££’s more than one with a dead engine… so we will break down the revision process so you can see just ‘why’ we revise the prices the way we do. Bear in mind that our website and comparison sites will show you the maximum price you can achieve if all the criteria is met, if it falls beyond that criteria – thats when a revision will take place.

Firstly- All devices are graded when received to fit our classifications : Working Grade A, Working Grade B Working Grade C & Faulty.

Lets talk about ‘Working’ first…

Okay, ‘working’ devices need to be just that- fully working and free from any types of glass chips or cracks to the screen and rear glass/any glass where applicable. The top four faults we see on working devices that people seem to miss is:

• Battery Health, when we purchase a device we need that battery to last a reasonable time upon its re-sale, so we have a minimum battery health of 85% to be considered as working.

• Rear Camera Grey Spots, if you look on light/white backgrounds on your rear camera and slowly move it around- you can see spotting or grey smears/smudges, some are faint, some are dark, sometimes there are multiple, sometimes there is only one however- they cannot be removed and even faint ones can taint somebodies photos- such as wedding or birthdays, especially when enhancing or zooming in, it can smear someones face in a group photo etc, which is why we have a strict replace policy if it is found to have a defect, unfortunately, these rear cameras do not come cheap and it will put your device into the faulty category.
• Severe/Excessive Wear/Abrasion,Heavily scratched/worn, okay, most of the time excessive wear to the housing or screen cannot be sold on as it is, and therefore will have to be sold dirt cheap Or have a complete housing swap which is expensive- this is therefore classed as a fault and the customer will be offered our faulty price.
• Last but not least is severely blocked mics, speakers, earpiece etc… if a device comes to us and has blocked meshes- the sound will be dampened, slightly or heavily muffled, or very quiet- making it harder to hear or not clear from when it was new, or when they are not clogged up to high heaven. We will give these devices a free external clean to try and remove the dirt and grime to restore the quality of said mics and speakers which most of the time works, but if we cannot get it to pass our software with external cleaning- we will have to strip down several areas of the device to replace the meshes and/or the microphone/speakers themselves, if this is the case- the device is faulty and the faulty price will be offered. So please be honest with yourself- can people hear me clearly? Can I hear them? Does video play back sound quiet or distorted? If the meshes are noticeably blocked- do not try to clean them yourself prior to sending, let us the experts do it- if you puncture the actual meshes/microphones/speakers themselves- we will need carry out a repair on it regardless, and paid as a faulty device.

Grading My Working Device:

Okay, the more you have looked after your device- the more it will be worth.

Our Grade A devices should not have any scratches to the screen, even light ones, and only minimal (one or two light) marks to the side housing and rear. Why so strict? Our customers who purchase a grade A device expect it to be in mint condition, also, the selling platforms we sell on have a zero mark/scratch policy for their Grade A devices. So, if you have looked after your device and it meets this criteria- you will be rewarded with our top offer for the device.

Our Grade B devices can have several light- medium marks across the device including the screen, sides, and rear. It must not have any excessive denting or clusters of denting/scuffs usually found on the housing. These devices are paid at 20% less than the top working price. So £100 Grade A offer would be offered at £80 for a grade B. Why this percentage amount? Well, from our experience the difference in the sales price from grade A and B is around 20-25%. So in the interest in giving as much as we can for a device- we have revised it at the minimum we could.

Our Grade C devices are those that are substantially degraded, scuffed, worn, corroded and heavily/deeply scratched on the screen sides and rear- we will almost certainly need to replace the screen on those devices in order for resale as they just keep coming back, very few people want them. These are generally paid as the top faulty price for that device but we will try to offer as much as possible where we can.

www.techii.co.uk

FreePhone: 0800 246 1115

Direct Email: support@techii.co.uk

TERMS AND CONDITIONS FOR SELLING A DEVICE FROM US

Please take the time to read and fully understand these conditions before proceeding with your ‘sell order’. By submitting an order, you agree to be bound by these terms & conditions and Techii terms of use.

The contract formation between You and Us

The Techii website is for the use of residents in Great Britain and Northern Ireland. We may reject orders from outside these territories.

Upon submitting the ‘sell order’, the contract between us is formed, and will incorporate  these terms and conditions.

You must be the sole owner of any phone/s that you send to us.

Once we have received the phone in accordance of these terms and conditions- and have passed payment to you- ownership will pass to us.

The contract between you and Techii is binding.

You may not transfer, assign, sub- contract, charge or dispose of our contract without prior written consent from us.

Techii may transfer, assign, charge, sub-contract or dispose of a contract, at any time during the contract term.

Other than if the phone does not meet our standards or terms and conditions- this contract cannot be cancelled once you have sent your phone/s to us.

Consumers

By creating an order with Techii you warrant that you are a resident within our acceptable boundaries, you are accessing our website from within these boundaries. Legally- you are capable of entering into a binding contract and you are of at least 18 years of age, or you’re under 18 with parents or guardians consent to sell your phone for the sum agreed on our website.

All consumers release Techii of any liabilities and claims that arise if you send a handset/phone to us in breach of the stated warranty.

Businesses

By submitting an order with Techii you warrant that authorisation has been granted to use our services, you are legally capable of entering a binding contract, you are based within the boundaries of Great Britain and Northern Ireland and are using our site from within these boundaries.

Mobile Phones, Handsets,  Gadgets – (devices)

Any device sold to us should match the make and model of the sale order and also meet the following criteria:

PLEASE NOTE: If you send us in a ‘working handset’ but it has a fault no matter how small- a revision will be made as a working handset is one we can simply put on our shelves and re-sell, without us having to do ANY work to it other than process the order. These handsets are therefore excluded from our free returns and carry a 10% order value fee +£9 return postage to cover what your device owes us to this date.

Faulty

The device Must be fully repairable.

For the top faulty price to be paid- the device can have one expensive fault, and one non expensive fault as listed below, if the device has two or more expensive faults or several less expensive and an expensive fault- a revision will be made (these handsets are exempt from our free returns as we have explained everything in detail prior to the sale so you know when a revision will be made or when it should not be made):

Expensive faults include: ‘rear camera’ ‘iPhone screen/LCD’ ‘Charging port’ ‘Mute Switch’ ‘Lower microphone’ ‘torch’ ‘Rear housing’ ‘rear glass’ ‘power button’ ‘volume up/down button’ ‘headphone jack socket’ ‘sim reader’

Non expensive faults include: battery, earpiece, speaker unit, front camera, selfie/top microphone, proximity sensor, ‘rear camera glass’

The device must power on, must NOT be water damaged or have its water damage indicators removed, and not show a blank screen, the battery must be included in the sale, the device cannot be crushed or broken in half, nor be bent, and must contain all of its components. There are two grades of faulty phones as set out below:

Grade D (handset is faulty but the fault is fully repairable, examples- broken screen/lcd, faulty camera, faulty touchscreen, poor battery capacity, faulty charging port)

Grade E (examples are set out below):

• Please note Techii cannot accept devices that:
  • Are water damaged
  • Are missing parts
  • Fail to restore / stuck in recovery
  • Are unable to connect to UK networks
  • Are beyond economical repair / bent / crushed
  • iCloud/Passcode Locked/Disabled
• THE ABOVE HANDSETS ARE EXEMPT FROM OUR FREE RETURN POSTAGE AND CARRY A 10% OF THE ORIGINAL SALE PRICE CHARGE ALONG WITH £12 RETURN FEE PER HANDSET (2nd class signed for return post) AS WE SPECIFICALLY STATE WE CANNOT ACCPET THEM BEFORE THE CONTRACT IS MADE, ON SELL MY MOBILE AND COMPARE MY MOBILE WEBSITES, AS WELL AS IN OUR TERMS AND CONDITIONS ON OUR WEBSITE. WE ARE A SMALL COMPANY AND CANNOT SUSTAIN THESE LOSSES FOR HANDSETS WE ASK YOU NOT TO SEND.

Please note: iPhones with faulty home buttons/touch I.D / No Face ID significantly reduces its value as this cannot be repaired. The value will be roughly 30-50% of the current ‘faulty’ price offering. THESE HANDSETS ARE EXCLUDED FROM OUR FREE RETURNS AND CARRY A 10% OFFER PRICE FEE + £12 FOR RETURN.

Standard Return of devices to you

We will offer you a choice of postages- Free 2nd class standard post, where we will send you a copy of ‘proof of postage’ only- in the event the item goes missing in the post, it is up to you to make a claim against Royal Mail (this service is insured up to £20 by Royal Mail). We will also offer you 1st Class Signed for at a cost of £4 made payable by you- to us, where you will be sent a tracking number. If this goes missing in the post- you can use the tracking number to claim up to £50. You will also be offered to pay £9 to have the device sent back via Royal Mail Next Day Special Delivery which is insured up to the value of £500- and you will have a tracking number sent to you upon sending. We will not be in any way held liable for handsets that have been posted by us- to you, to the address given whilst placing your initial order- or by one you have electronically requested us to send the device to.

Device Pins/activation/icloud locks

All devices sent in to us must be removed from any activation and account locks, and de-registered from any associated accounts.

If a device comes in to us which is iCloud locked, a £10 deduction may be made for the admin and time it takes to liaise with you to have this removed.

All devices must be on a UK network or unlocked. Phones that are locked to over seas/foreign networks cannot be accepted.

By submitting your order with our site- you warrant that the phone sent in to us adheres to these terms.

If a phone/device/gadget fails to meet our terms and conditions as set out above we may propose an adjusted/revised purchase offer, which reflects the condition we have received it in, and graded it at as such. We will contact you via email or phone. You are not obligated to accept the adjusted offer, and if you choose to decline the offer, Techii will return your device free of charge to you providing it isn’t in our free return exclusion list, as set out above, or you can opt to have it tracked and insured at your own cost.

Techii have the final decision when grading and valuing devices.

Non- reply:

If we receive an order and contact you for a revision, return fee, iCloud assistance, activation lock assistance, or send you any correspondence via email, text, or call- and you do not reply in 28 days- your handset will be dismantled and recycled, or disposed of in the correct manner including proper disposal of the battery. It is your responsibility so please ensure your email and contact number is up to date.

 Any phone cases, chargers, boxes that you send in to us may not be returned if we return a handset to you.

Important Data Precautions & Risks

Please remove all data sensitive or otherwise from the device before sending in to us, by sending the device in to us- you hereby release us from any claims, losses, damages with respect to the device, any media, data, storage contained within the device, photos, content, videos, sms, contacts. We accept no liability relating to security, protection, or confidentiality or use of such data, the responsibility lies within you to safeguard, remove data from the handset prior to sending it to us.

If you are unable to remove such data due to a faulty handset, you accept the risk of it being viewed by a third party by continuing with the sale order. We will factory reset all data from the device once repaired or able to do so unless; you have contacted us prior to sending in the device and asked us to try and save your data, for you in which we will recover it if possible. We accept no responsibility if data is unable to be recovered.

Stolen & Lost Devices

All devices are subjected to a checkMend report using its IMEI which lets us know if the device is lost or stolen.

If a device is found to have an indication of being lost or stolen, or we become aware of any other issue related to the legal ownership of the device- we will hold the device and notify the seller via email. We will in effect quarantine the device for 28 days where the seller can contact checkmend, authorities, or network providers to resolve the issue and get back to us. Payment will not be made for any suspicious device/s until the CheckMEND report shows us that it is safe to recycle.  

If the device is not cleared within the 28 days given- we are required by law to hold on to the device passing it on to law enforcement agencies such as the Police or disposing of the device. Entering in to this contract- you wholly agree to this action if your device fails our checkmend report, and no payment will be made for the handset.

If the sale order goes through and you receive payment from us, and then the device gets blocked or reported lost/stolen- you agree to reimburse us in full within 7 days. You will be notified by us, and the law enforcement, and an investigation will be carried out in to the ownership of the device.

You will also be liable for any costs involved including refunds, postage, commissions and any other costs we incur whilst dealing with your order/account/device.

Please note: Sending us a lost or stolen handset could lead to a criminal offence made against you.

By entering this contract with us, you agree that in the event of a phone being blacklisted- you consent to Techii passing on the sale order details to law enforcement agencies, insurance companies, network operators, or anyone associated with the investigation to help prevent crime.

Sim Card/s and  Memory card/s

It is your responsibility to cancel and remove any sim card linked to or contained within the device. Techii are not responsible for any bills/charges/call costs that arose prior to the sale, during the sale, or after the sale, or any other circumstances in any way.

Please remove all sim cards and memory cards from the device prior to sending the handset in to us, any such cards found will be automatically destroyed, but we accept no liability in any way what so ever, if charges occur.

Posting and Packaging

Our various posting options are available on our website. The freepost option will insure your handset up to the value of £100 with Royal Mail.  We highly recommend that you send higher value devices via your own means, such as special delivery that will ensure the value is properly insured in the event it goes missing or gets damaged in the post.

At no point, or time, using any postal service used will Techii be liable for any loss or damage incurred to you whilst the device is in transit. Please keep your tracking information so you can claim via royal mail or another courier of your choosing if a problem arises.

All mail and devices should be sent to Techii Ltd Headquarters:

Techii Ltd

36 Western Approach

Plymouth

Devon

PL1 1TQ  

Pricing

All prices include VAT

The prices offered on our website are subject to change at any time.

Placed orders will lock in that quote for 14 days from the order date. Current prices will apply for all orders and devices received after this date.

Payments

We offer Bank Transfer and PayPal as our payment methods. Please note- PayPal charges will apply as we are unable to send it as friends and family. The approx. PayPal fee will be 3.4% plus £0.20p of the sale order total.

Bank transfer payments will only be made to the details given on the order form and cannot be altered.

We cannot re-call or re-issue bank transfer payments once made so please ensure your details are correct.

Bank transfers will be made within the given time frame stated but can take some time to clear/appear in your account- different banks have different waiting times.

Once an order has been placed, the payment option cannot be changed.

TERMS AND CONDITIONS FOR BUYING A DEVICE FROM US

Returns Policy/ Warranty

Techii offer a 12 month warranty based on manufacturing defects only. If a device is found to be faulty within 30 days of purchase we will offer a replacement or a full refund of the purchase price, excluding any postage costs.  After this period we will offer a replacement or repair. The guarantee will only cover manufacturer faults and does NOT cover the following:

• Accidental or Intentional damage
• Any form of Liquid Damage
• Damage caused by dropping the product or deliberate mistreatment
• Damage caused by attempting to repair the device by yourself or any third party including unlocking and jailbreaking.
• Battery life – (Our acceptable minimum battery health percentage under Apples guidelines is 80% of the original manufacturers capacity)
• Damage that may occur due to normal wear and tear
• Improper use of accessories i.e poor quality usb cables and chargers

IP67 Rated and Water Resistance

• Although these devices are classed as IP67 rated, No Form of water damage will be covered under our warranty for any device purchased through us in any circumstances. Use in and around water is up to the user and no liability will be taken with us should any water damage occur during its use in or around liquid.

The warranty is from the initial date of purchase, if an exchange or replacement, or repair is carried out- this does not re-start the warranty from such date- it’s only valid from the initial purchase date with a maximum of 12 months.

All warranty on the devices is strictly for consumer use only.  Any company buying for a wholesale purpose is bound by the wholesale terms and conditions and the warranty within this.

Wholesale Terms and Conditions

Returns will only be accepted for stock flagged faulty within 14 days of receipt. Please fill out return form provided.
Returns costs are the responsibility of the buyer, and will therefore not be reimbursed, unless agreed beforehand with the account manager.

1. OUR CONTRACT AFTER YOU HAVE ORDERED

Once you’re happy everything is correct and you’ve submitted an order you’ll be given an electronic order receipt of sale, and you will receive a postal tracking number for your purchase, unless its in person.

1. PRICES AND PAYMENTS

All our prices are in UK pounds (any euro prices are converted by Web interpret/ PayPal ex rate who translate all our listings). The total cost of your order will be the price of the products you order, the delivery charge (if any). If you wish to choose a special shipping request such as Saturday guaranteed at our discretion we can invoice you for this service.

1. DELIVERY AND COLLECTION

All UK orders will be sent VIA royal mail on a 24 working hour service.
All orders will be sent to the delivery address provided when you place your order (unless an address change confirmation is acknowledged via messages).
All our items International express shipping sales are delivered by Royal Mail if economy is selected Once your order is confirmed, we will endeavor to deliver the goods within the delivery period that applies to the option you have chosen.

1. RETURNS / CANCELLATIONS Following the Distance Selling Regulations, we will accept items back even if you’ve open the goods to inspect them. You are entitled to a refund as long as you return your goods within 30 working days from delivery. The goods must be in an “as sold” condition along with any accessories or free gifts received with it. Whilst the goods are in your possession you must take reasonable care of them
2. FAULTY GOODS We aim to offer a 48-72 working hour return service (excluding weekends), this means if you post your goods to us on Monday morning we aim to have an item on the way back you by Wednesday/Thursday. Whilst this is usually possible it is an aim not a guarantee, sometimes we may need a little more time if for example the item isn’t currently in stock. We do NOT cover faults caused by accident, neglect, misuse, normal wear and tear by you or any third party, or any alteration or repair carried out without our prior approval. If we suspect another third party repair has been carried out, we reserve the right to void the remaining warranty. We can however invoice you separately for accidental repairs if pre-arranged.

When you return goods to us:

You must ensure that they are properly and securely packaged and labelled with our address.
Include the return form or a cover note of your name and reason for return.
You are responsible for any damage or loss in transit.
We will require your item back first before a replacement or refund can be issued.
You are responsible for all return postage costs.

1. MISSING, DAMAGED OR INCORRECT ORDERS

We do everything we can to ensure your order arrives at your door complete and as described. If you don’t receive your orders when expected, you can check that they have been dispatched using the tracking number we upload to your purchase history or you can contact us on 0800 246 1115.

All of our items are subjectively graded meaning differences of opinion may occur, if this does happen we are happy to exchange or refund any item within the above legal time scales.

A Grade Items- Excellent condition used mobile little or no scratches, moreover it is not guaranteed to be mark free due to being a used product.

B Grade Items- Minimal Wear very good condition, these items will show marks and scratches which is why they are B Grade.

C Grade Items – Will have several signs of wear to the unit, mainly markings on the back however there could be some on the screen in some cases.

1. VAT

We operate under the VAT Margin scheme.

The Margin Scheme – All items sold under the Margin Scheme will not have a VAT component on the invoice, therefore no VAT can be reclaimed.

Whilst we make every effort to indicate which VAT scheme the product falls under in the Product Description, if you have strict requirements for a VAT qualifying product please contact us prior to placing your order to confirm.

1. PRIVACY

We don’t share any of your information with 3rd parties. All power up items returned to us iCloud locked will be wiped if the necessary information is provided to us upon request.

1. GENERAL

These Terms and Conditions, and all transactions relating to this website and all non-contractual obligations are governed by English Law and are subject to non-exclusive jurisdiction of the English Courts. We do not accept amendments to these terms and conditions.

Techii Ltd – 36 Western Approach, Plymouth, Devon, PL1 1TQ , registered in England No. 13321558

DEFINITIONS IN THESE TERMS AND CONDITIONS

We, us and our refer to Techii.
You and your refer to the purchaser or any goods from us.
Goods means any goods, products, or services you order from us
Order means an order placed by you with us for the purchase of goods.